About Sureway Comfort | HVAC & Plumbing Experts South Hills, PA

Trusted by top industry leaders for exceptional service

Providing Reliable HVAC Services with Exceptional Customer Satisfaction

Our mission is to enhance our customers' comfort and home value with skilled workmanship, quality products, and attentive service. We solve customer problems to let them focus on what matters most, offering energy-efficient solutions with well-made, American-designed products that have long warranties. We educate our community and staff, provide the best options to customers, support our employees with competitive wages and a safe work environment, and give back through community activities. We specialize in residential service, repair, and installation of plumbing, HVAC, boilers, indoor air quality, water filtration, and ductless systems in the South Hills of Pittsburgh.

Full Sureway Team photo

Experienced

Our Team

Meet the talented individuals who make our company thrive.

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Gretchen

sureway comfort team member

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John

sureway comfort team member

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Bill

sureway comfort team member

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Larry

sureway comfort team member

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Mark

sureway comfort team member

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Cap

team member

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Waleed

team member

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Ray

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Jerry

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Office Staff Picture

sureway comfort team members

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Technicians and Plumbers

sureway comfort team members

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Techs, Plumbers, Managers

We’re hiring!

Join our Team of Experienced Professionals!

Core Values

Professionalism and Punctuality: We ensure timely and courteous service.

Quality Workmanship: We provide high-quality, thorough solutions.

Fair Pricing: We offer transparent and fair pricing. We provide multiple options so the customer can select what is best for them.

Expert Problem-Solving: We accurately diagnose and fix issues efficiently.

Excellent Customer Service: We prioritize responsive and clear communication with our customers.

Technicians retrieving tools and materials from the work van

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Customer Testimonials

Read what our customers have to say about us.

Bill, from Sureway, did an excellent job repairing our Delta faucet and fixing a drain issue with our vessel sink. He diagnosed the problem and fixed both issues in no time. He also helped correct the low water flow issue on another faucet. We let both issues go for awhile and it’s amazing how well things are working. Reasonably priced, great work, helpful maintenance tips—-highest recommendation!

Evelyn P.

Have been using John Wilcox for my furnace and air conditioner for many years. I've never had any problems or issues with any of the personnel. Technicians have always been on time, courteous, and willing to explain things and answer my questions. I'd recommend them any time.

Sandy P.

I needed a new hot water heater so I called at 9:30 and they arrived at my house before 11 o’clock. I received a text with a picture of the tech that was going to be arriving at my home. Bill was very friendly, explained everything, and did a wonderful job. A great experience and I would highly recommend.

Jackie W.

Called John Wilcox plumbing for a clogged drain emergency. They arrived 90 MINUTES after I called. Same day! The person who worked at my house was named Jerry Johnson. He was professional, prompt and thorough. I got a good feeling working with Jerry. I'll ask for him by name next time.

Dan B.

John Wilcox has come out for two service calls to fix a leaking fridge water supply and a hot water tank gone bad. Each time the service was professional and quick. They cleaned everything up and didn’t leave a trace of even being in the house. Jerry and Mark were both easy to work with. Highly recommend for you next service!

Justin J.

I’ve used Wilcox for a number of years for new AC and water heater.Most recent service call yesterday was handled promptly and professionally as always. Ray the technician is very professional, knowledgeable and respectful. Don’t hesitate to call them!

Russ R.

As a first-time customer, I called in the morning, and they were able to get us on schedule within hours of my call. The technician was professional and extremely polite. Will definitely be using again.

Holly D.

I was very impressed with the quality of the work and the professionalism of the technician. He diagnosed the problem, did all necessary corrections and did so at a very affordable and fair price. They showed up on time and cleaned up when they were finished. Two thumbs way up!

Kevin S.

John helped me understand the issues with my broken water heater over the phone. By looking at pictures, John was able to explain what had happened and make recommendations moving forward. My water heater was replaced the next day, and I was very happy with the service!

Michael D.

Had another company out to fix a bathtub draining issue and never felt like it was addressed. Mark came out from Wilcox and went above and beyond to fix the issue. He was polite, explained potential problems, and provided me with a ton of good information. More importantly, the bathtub is draining as it should. Highly recommend.

Jim S.

Came quickly, investigated and resolved the issue. Bill is a hard worker and was very helpful taking me step by step throughout the process. Happy with my service.

Shelly F.

Wonderful experience. Friendly and helpful staff. Took the time to listen and explain things to me. Also like that they send a pic of who is coming prior to the app. Bill was great.

Sydney C.

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