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Accessibility Statement

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Accessibility Statement for John Wilcox Plumbing Heating Cooling

This is an accessibility statement for John Wilcox Plumbing Heating Cooling.

Measures to Support Accessibility

John Wilcox Plumbing Heating Cooling takes the following measures to ensure accessibility of johnwilcoxplumbing.com:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. John Wilcox Plumbing Heating Cooling is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of John Wilcox Plumbing Heating Cooling. Please let us know if you encounter accessibility barriers on John Wilcox Plumbing Heating Cooling:

We try to respond to feedback within 2 business days.

Technical Specifications

Accessibility of John Wilcox Plumbing Heating Cooling relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure the accessibility of John Wilcox Plumbing Heating Cooling, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for John Wilcox Plumbing Heating Cooling:

  1. Comments from Users: Uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please email us and let us know about the issue if you encounter an issue.
  2. Archived Documents: Might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact john@johnwilcoxplumbing.com for support.

Assessment Approach

John Wilcox Plumbing Heating Cooling assessed the accessibility of John Wilcox Plumbing Heating Cooling by the following approaches:

  • Self-evaluation
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Customer Testimonials

Read what our customers have to say about us.

Bill, from Sureway, did an excellent job repairing our Delta faucet and fixing a drain issue with our vessel sink. He diagnosed the problem and fixed both issues in no time. He also helped correct the low water flow issue on another faucet. We let both issues go for awhile and it’s amazing how well things are working. Reasonably priced, great work, helpful maintenance tips—-highest recommendation!
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Evelyn P.

I needed a new hot water heater so I called at 9:30 and they arrived at my house before 11 o’clock. I received a text with a picture of the tech that was going to be arriving at my home. Bill was very friendly, explained everything, and did a wonderful job. A great experience and I would highly recommend.
j

Jackie W.

John Wilcox has come out for two service calls to fix a leaking fridge water supply and a hot water tank gone bad. Each time the service was professional and quick. They cleaned everything up and didn’t leave a trace of even being in the house. Jerry and Mark were both easy to work with. Highly recommend for you next service!
j

Justin J.

Have been using John Wilcox for my furnace and air conditioner for many years. I've never had any problems or issues with any of the personnel. Technicians have always been on time, courteous, and willing to explain things and answer my questions. I'd recommend them any time.
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Sandy P.

Called John Wilcox plumbing for a clogged drain emergency. They arrived 90 MINUTES after I called. Same day! The person who worked at my house was named Jerry Johnson. He was professional, prompt and thorough. I got a good feeling working with Jerry. I'll ask for him by name next time.
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Dan B.

I’ve used Wilcox for a number of years for new AC and water heater.Most recent service call yesterday was handled promptly and professionally as always. Ray the technician is very professional, knowledgeable and respectful. Don’t hesitate to call them!
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Russ R.

As a first-time customer, I called in the morning, and they were able to get us on schedule within hours of my call. The technician was professional and extremely polite.  Will definitely be using again.
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Holly D.

John helped me understand the issues with my broken water heater over the phone. By looking at pictures, John was able to explain what had happened and make recommendations moving forward. My water heater was replaced the next day, and I was very happy with the service!
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Michael D.

Came quickly, investigated and resolved the issue. Bill is a hard worker and was very helpful taking me step by step throughout the process. Happy with my service.
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Shelly F.

I was very impressed with the quality of the work and the professionalism of the technician. He diagnosed the problem, did all necessary corrections and did so at a very affordable and fair price. They showed up on time and cleaned up when they were finished. Two thumbs way up!
team member

Kevin S.

Had another company out to fix a bathtub draining issue and never felt like it was addressed. Mark came out from Wilcox and went above and beyond to fix the issue. He was polite, explained potential problems, and provided me with a ton of good information. More importantly, the bathtub is draining as it should. Highly recommend.
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Jim S.

Wonderful experience. Friendly and helpful staff. Took the time to listen and explain things to me. Also like that they send a pic of who is coming prior to the app. Bill was great.
team member

Sydney C.

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